At CungX, you always have a 14-day right of return from the day you receive the item. In addition, you have a 24-month right of complaint in accordance with the Sales Act in the case of defective goods.

When returning, please contact us at info@cungx.dk with the order number and reason for the return. We will then send a cancellation form (cf. CungX trading conditions).

We will happily exchange your item for another, if it is in the same condition as on receipt within 14 days - in case of exchange/cancellation of the item, you bear the costs. In the case of defective or faulty goods, however, the costs are borne by CungX.

We do not receive packages sent by cash on delivery. Remember that you bear full responsibility for the package reaching us.

CungX always endeavors to refund your money as soon as possible. It will take between 4-10 working days before the money can be seen in your account. We must first receive the item in our warehouse. Next, we must check the item and then transfer the money back to you. The 4 to 10 business days are also based on the payment method used for the purchase.

We always strive to ensure high satisfaction with our customers. If you therefore have further questions or are in doubt in connection with the above, please contact us at info@cungx.dk - and we will immediately find a solution!
(Remember to state your order number in the email).