Payment
CungX ApS accepts online payments with Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, Paypal, ApplePay. Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK). We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.

CungX ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders. CungX ApS's own website also uses encryption with SSL protocol.

Delivery
The delivery time for your order is 1-3 working days.
Cungx ApS ships goods with the following: PostNord - Private, PostNord - Business, PostNord - Optional delivery location
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal
There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery, and reach us no later than 14 days after we have been informed of your use of the right of cancellation. Requests to use the right of withdrawal must be sent to info@cungx.dk. In the notification, your wish to use the right of withdrawal must be clearly stated. Furthermore, the standard withdrawal form must be completed and sent with (cf. the form at the bottom of the trading conditions).

Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Cungx ApS to assess the condition of the goods.

Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing. Complaint regarding errors and defects must be notified to Cungx ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product. CungX ApS covers the return costs to a reasonable extent.
When returning, contact the company:

CungX ApS
Ostervänget 42
9200, Aalborg SW
Telephone: +4527364083
Email: info@cungx.dk

Complaints will not be accepted if these have been sent cash on delivery.
If the purchased product is indicated as produced in leather on the product description, reservations must be made that leather has different structures and shade differences. Leather is a hard-wearing and flexible material that over time can be exposed to a number of conditions/factors such as the sun and therefore change shades and structure. In addition, the rivets of the bags are not stainless, so avoid excessive moisture and rain. Any surface rust can be easily polished or sanded away. These changes to the product are not covered by the right of complaint.

We offer you to be updated about items in stock again. You can sign up for our message service and be notified when your desired item is back in stock. The "first come, first served" principle applies and we therefore reserve the right for sold out items.

At CungX, we attach great importance to the quality of our leather goods, but unfortunately we cannot guarantee the durability of the products if they are not handled correctly. Therefore, it is important that you always follow the instructions on the washing label so that you can maintain your leather product in the best way. We cannot cover damage to the product that occurs as a result of improper handling.

Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time. In order for you to enter into an agreement with CungX ApS, we need the following information:
• Name
• Address
• Telephone number
• Email address

We register your personal data with the aim of being able to deliver the goods to you. The personal information is registered with CungX ApS and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of CungX ApS have access to the information registered about you.
We do not store and transmit customer information encrypted. As registered with CungX ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to info@cungx.dk

Cookies
To ensure a safe buying experience with us, you can find here information about how we collect data, how this is used and how your data is processed. When you agree to CungX's terms of purchase, you also agree to our general cookies and privacy policy. We do everything to ensure clear transparency.

At https://www.cungx.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log statistics We use log statistics on http://cungx.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is leaving, etc.
The log statistics are only used for the purpose of optimizing CungX ApS's website.


Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options
Complaints about products can be sent to: The Danish Competition and Consumer Authority's Carl Jacobsens Vej 35
2500 Valby: www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform: ec.europa.eu
In the event of a complaint, our email address must be stated: info@cungx as well as the website where you purchased the product.
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
- To [insert the trader's name, physical address and, if applicable, fax number and e-mail address of the trader himself]:
- I/we (*) hereby announce that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/delivery of the following services (*)
- Ordered it (*)/received it (*)
- Consumer's name (Consumers' names) - Consumer's address (Consumers' address) - Consumer's signature (Consumers' signatures) (only if the content of the form is communicated on paper) - Date

General information
CungX ApS
Ostervänget 42
9200 Aalborg SW
Telephone: +4527364083
CVR: 43315390
Email: info@cungx.dk