Delivery
The shipping price is calculated at checkout depending on the weight and number of products.
We work with PostNord, where you can choose between home delivery or parcel shop/delivery location.
In the case of home delivery, it must be noted that you must be at home when the package arrives, otherwise it will be automatically delivered to the nearest parcel shop/delivery point.
We always endeavor to deliver your parcel as quickly as possible according to PostNord services.
Our delivery time is typically 1-3 working days. Shipments abroad take 3-5 working days.
You always receive a Track and Trace number so you can follow your package's journey.
You always receive an email with a Track and Trace number when we have sent your package.
You can thus use the number to follow the package's journey right up until you receive it.
We offer the option of physical collection of orders at Østervænget 42, Aalborg SV 9200.
Usually ready within 24-48 hours.
We also offer international delivery - if your country is not available at check out, send us a message info@cungx.dk .
If you have not received your package, you can check the Track and Trace number and contact PostNord regarding your package.
If, as expected, PostNord cannot help, you can always contact us at info@cungx.dk - and we will immediately find a solution.
Contact us immediately by email info@cungx.dk if you have entered an incorrect delivery address by mistake.
Return & refund
When returning, please contact us at info@cungx.dk with your order number and reason for return.
We will then send a cancellation form (cf. CungX trading conditions).
You always have a 14-day right of return. The costs of a return are borne by the customer.
We always endeavor to refund your money as soon as possible. It will take between 4-10 working days before the money can be seen in your account. We must first receive the item in our warehouse. Next, we will check the item and will then return the money.
The 4 to 10 business days are based on the payment method used for the purchase.
At CungX, we are happy to exchange your item for another, provided it is in the same condition as when received and in the original packaging within 14 days.
If you wish to return the item under the general right of withdrawal, and if you have opened or tested the item, you are liable for any deterioration in the value of the item.
The costs of an exchange are borne by the customer.
Custom/'personal orders' where the product is produced according to the customer's specific wishes cannot be refunded.
We always offer a 14-day right of return from the day you receive your item.
PHYSICAL STORE
Unfortunately, we do not have a physical store, but offer by agreement the opportunity to try and see our products at Østervænget 42, 9200, Aalborg SV.
We have a selection of our products available at Aros Speedshop, Sylbækvej 27, 8230 Åbyhøj.
Complaint
We always have a 24-month right of complaint in accordance with the Sales Act for defective goods.
If the purchased product is indicated as produced in leather on the product description, reservations must be made that leather has different structures and shade differences. Leather is a hard-wearing and flexible material that can over time be exposed to a number of conditions/factors, such as the sun, and therefore the nuances and structure change. These changes to the product are not covered by the right of complaint.
If, as expected, you are not satisfied with the product, please contact us at info@cungx.dk - and we will find a solution.
If, contrary to expectations, you have received a wrong product, it will always be replaced with the correct one at our expense.
Contact us at info@cungx.dk in case of faulty goods and we will immediately handle your inquiry.
We always strive to satisfy all our customers. If you have therefore received a product with a fault, we will always be helpful in finding a solution.
Send us an email at info@cungx.dk , where you write your order number and attach a photo of the error.
If the purchased product is indicated as produced in leather on the product description, reservations must be made that leather has different structures and shade differences. Leather is a hard-wearing and flexible material that over time can be exposed to a number of conditions/factors such as the sun and therefore change shades and structure.
In addition, the bags' rivets are not stainless, so avoid excessive moisture and rain. Any surface rust can be easily polished or sanded away. These changes to the product are not covered by the right of complaint.
Payment
We offer the following payment methods:
- MasterCard
- Visa/Dankort
- Visas
- MobilePay
- PayPal
- Apple Pay
If you have been lucky enough to receive a gift card for CungX, you can always use your unique code at checkout.
If you are in doubt about the balance on the gift card, contact us at info@cungx.dk
Product
As part of our rebranding from MC Tasker to Cungx, in some cases you may still come across our old logo on the products. Right of complaint not applicable for this.
Since we use quality leather for our products and leather is a natural material, the size of the product (both bags and clothing) you receive may also vary.
Leather is a living product that changes over time. Leather is like skin, and can therefore stretch depending on factors such as use, weather conditions etc.
Check the measurements and specifications of the specific bag to ensure the bag fits your motorcycle before purchase. The product description always states the length, height and depth of the bag in cm (for example Length: 30, Height: 28, Depth: 10).
You can also check our assembly guide , where we show how the bags can be mounted. All motorcycles each have their own unique design and therefore with a little modification, many of our bags can also be fitted to most makes and models.
If you are still in doubt or have questions, you are always welcome to contact us at info@cungx.dk
If, contrary to expectations, the product does not fit your motorcycle, we will find a solution together.
All bags are produced in naturally hard-wearing cowhide, which is easy to maintain. The bags are made of genuine leather and are therefore alive, where it adapts to the conditions by shrinking and stretching. This can create unevenness in the leather, which is also part of the charm and makes each product unique.
All our bags are water resistant.
We always recommend that you use leather impregnation before using your bag. Imprinting can also be used for maintenance once a year before the motorcycle season starts.
Under the product description, you will find the accessories that come with the side bags.
Note that the bag's rivets are not rust-proof, so avoid excessive moisture and rain. Any surface rust can be easily polished away.
All our vests are produced in high-quality cow leather, which is easy to maintain and has a long life. As our products are made of leather and not all leather is the same, the thickness and texture of the vests may vary slightly.
Our vests are regular fit. If you are in doubt, you can check our size guide, otherwise you are always welcome to contact us at info@cungx.dk .
All our driving gloves are produced in high-quality goat leather, which is easy to maintain.
Our gloves are normal fit. If you are in doubt, you can check our size guide , otherwise you are always welcome to contact us.
When washing your leather goods, it is important to follow the washing instructions to ensure that the product maintains its quality and durability.
Always follow the instructions on the washing label so that you can maintain your leather product in the best possible way. We are not responsible for complaints if products are not handled according to the instructions given.
You can sign up for our message service and get notified when your desired item is back in stock. This can be done by registering your e-mail under "Get notified when the item is back in stock".
The "first come, first served" principle applies and we therefore reserve the right for out-of-stock items.
Gift card
- The gift card will be sent to your specified e-mail address as soon as the purchase is completed.
- The gift card can be used online at www.cungx.dk and can be purchased here .
- Use of the gift card can be used to fully or partially pay for a purchase. In case of partial payment, the amount used is deducted from the original value of the gift card.
- The gift card cannot be exchanged for cash and upon return/right of cancellation (if purchased with a gift card, a new gift card will be issued).
- All our gift cards are valid for three years from the date of purchase and are valid from the date of purchase. If you are in doubt about the balance on your gift card, send a message to info@cungx.dk with the code on the gift card.
Can't find the answers you're looking for?
We are here to help and you can always contact us using the form below.
CungX ApS
Østervænget 42, 9200 Aalborg SV
Contact: +45 2736 4083 / info@cungx.dk